If your Residence Hall exterior door FOB is lost or stolen during business hours, Monday - Friday, 9:00am - 4:00pm, please visit Card Services for a replacement. Please notify us via email at cardservices@easternct.edu or by calling (860) 465-5060 so that we can disable your FOB. If this occurs after hours, please contact your Residence Hall Director and they will disable your FOB until you can visit Card Services for a replacement.
Your initial Residence Hall building Electronic Access Key FOB is issued at no charge. There is a $15 replacement fee for a lost, stolen or damaged FOB. There is a $3 fee for a temporary ACCESS CARD. You can pay for fees with EXPRESS CASH, check or the charge can be placed on your University bill.
Lost/Stolen Bedroom Door Access FOB STUDENT
Bedroom Trilogy FOB replacements for Constitution, Laurel, Nutmeg Halls and suite fobs for Occum Hall are issued through each residence hall's office. There is a $25 replacement fee that is placed on your university bill at the end of the semester. Please submit a work order through the MyHousing Portal to begin the replacement process. Please see instructions below:
Access the MyHousing Portal
Go to Eastern Email/Office 365 using either Google Chrome or Mozilla Firefox as your internet browser. (Safari and Internet Explorer will not work for this process.)
Login to Eastern Apps.
While in Eastern Apps click on the App Launcher icon in the top-left of the page. (Looks like 9 small square dots.)
Click the blue All Apps link.
Look for the MyHousing Portal icon of a Black House.
Access the Work Order feature in the MyHousing Portal
Login to the MyHousing Portal and click RCR/Damages in the navigation panel on the left side of the page. (If the navigation pane does not show up, click the three lines at the top of the page to open it.)
Click Work Order Requests.
Click Add Work Order.
Writing Your Work Order Request
When writing your request, please include the following information:
What the issue is. Example: You need to replace your lost bedroom or suite FOB.
The residence hall you live in.
The room you live in.
When you are available.
NOTE: Facilities staff members are on campus for routine requests Monday - Friday, 7:00am - 3:00pm. (except holidays or snow-day closures)
After You Submit Your Work Order
When a resident submits their work order, it is then sent to the Hall Director for review. This is NOT an automated process.
Hall Directors receive new work orders when they arrive to their office for the day. After the work orders from the previous day or weekend are reviewed, they are then sent to Facilities. Once Facilities receives the work orders, they are prioritized by urgency and then be acted upon as soon as possible, during business hours.
The FOB will be delivered to your Hall Director and they will notify you when it's available for pick-up.
Students may check the status of their work order by logging into their MyHousing Portal, going to the work order system and viewing the work order they submitted. If your work order has not been resolved within 3 business days, please report to your residence hall staff.
A work order could be delayed if the resident does not properly submit their request or write it out appropriately. Work orders without enough detail will require follow up before being sent to Facilities.
Lost/Stolen Door Access FOB
CONTRACTOR/FACULTY/INTERN/STAFF/STUDENT WORKER
Please notify Card Services via email at cardservices@easternct.edu or by calling 860-465-5060 so your FOB can be disabled. Visit Card Services, Wood Support Services Center Monday - Friday, 9:00am - 4:00pm to receive a replacement.
