Fatma Pakdil

Biography

Professor Pakdil is an accomplished scholar and expert on quality management, quality control, Six Sigma and lean management. Before coming to Eastern, she was a member of the faculty at Baskent University. She earned her MBA and Ph.D. in Management, and her BS in econometrics from Uludag University.

Research Interests

• Statistical Quality Control in Healthcare
• Service Quality
• Quality Control

Of Note

Professor Pakdil wrote a book titled “Performance Leadership” with Karen Leonard and the book was published by Business Expert Press in May 2016.

Teaching Interests

• Operations Management
• Six Sigma
• Healthcare Management

Publications

Pakdil F, Leonard KM. 2017. Implementing and Sustaining Lean Processes: The Dilemma of Societal Culture Effects, International Journal of Production Research, 55(3), 700-717.

Kurtulmuşoğlu FB, Pakdil F, Atalay KD. 2016. Quality Improvement Strategies of Highway Bus Service Based on a Fuzzy Quality Function Deployment Approach, Transportmetrica A: Transport Science, 12(2), 175-202.

Pakdil F, Leonard KM. 2015. The effect of organizational culture on implementing and sustaining lean processes, Journal of Manufacturing Technology Management, 26(5), 725-743.

Pakdil F, Leonard KM. 2014. Criteria for a Lean Organization: Development of a Lean Assessment Tool, International Journal of Production Research, 52(15), 4587-4607.

Şimşek B, Pakdil F, Dengiz B, Testik MC. 2013. Driver Performance Appraisal in Logistics Services: A Model Using Statistical Quality Control Tools, Transportation Research Part C: Emerging Technologies, 26, 49-60.